📄 Terms and Conditions – Olie’s Gift Shop

1. General


These Terms and Conditions apply to all orders placed through the webshop of Olie’s Gift Shop.
By placing an order, you agree to these terms.

2. Products


Olie’s Gift Shop offers curated gift sets and custom-made gift baskets.
We carefully select and present our products, but slight variations in appearance, packaging, or item availability may occur.

3. Prices and VAT


All prices are listed in euros (€) and include VAT (21%), unless stated otherwise.
We reserve the right to change prices at any time.

5. Orders and Payment


Orders are confirmed once payment has been successfully received.
If payment is not completed, the order will not be processed.

6. Custom Gift Baskets

Custom gift baskets are created based on the information provided by the customer (e.g. preferences, recipient).
We aim to follow all requests, but small changes may occur due to product availability. Custom-made products cannot be returned unless there is a defect or error.

7. Delivery


We aim to process and ship orders within 1–3 business days.
Delivery times may vary depending on location and shipping provider.

Olie’s Gift Shop is not responsible for delays caused by third-party delivery services.

8. Right of Withdrawal (Returns)


Customers have the right to return non-custom products within 14 days of receiving the order, in accordance with EU consumer law.

Conditions:

  • Items must be unused and in original condition
  • Return shipping costs are the responsibility of the customer

Custom-made gift baskets are excluded from return unless faulty or incorrect.

9. Complaints and Customer Service


If you experience any issues with your order, please contact us at [your email].
We aim to respond promptly and provide a suitable solution.

10. Liability


Olie’s Gift Shop is not liable for indirect or consequential damages resulting from the use of our products.

11. Privacy


We respect your privacy. Personal data is processed in accordance with our Privacy Policy and used only for order processing and service improvement.

12. Applicable Law


These Terms and Conditions are governed by Dutch law.

🔐 Privacy Policy – Olie’s Gift Shop

1. Introduction

Olie’s Gift Shop respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our webshop.

2. Personal Data We Collect

We may collect the following personal data:

  • Name
  • Address (shipping & billing)
  • Email address
  • Phone number (if provided)
  • Payment details (via secure payment providers)
  • Order information
  • IP address and browsing data (via cookies)

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Communicate about your order
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

We only use your data when we have a legal basis, such as:

  • Your consent
  • Contractual necessity (your order)
  • Legal obligations

4. Payment Processing

Payments are handled by secure third-party providers (e.g. iDEAL, Stripe, PayPal).
We do not store your full payment details.

5. Data Retention

We keep your personal data only as long as necessary for:

  • Order processing
  • Legal and tax obligations (usually up to 7 years in the Netherlands)

6. Sharing of Data

We only share your data when necessary, for example with:

  • Delivery services (to ship your order)
  • Payment providers
  • Website hosting

We never sell your personal data.

7. Your Rights (GDPR)

You have the right to:

  • Access your data
  • Correct your data
  • Delete your data
  • Restrict processing
  • Object to data use
  • Data portability

8. Cookies

Our website may use cookies to improve your experience and analyze website usage.

You can manage or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

10. Third-Party Services

We may use third-party tools (e.g. analytics, payment providers, webshop platform).
These parties may process data according to their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.